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Refund Policy

Due to hygiene reasons, opened or used products cannot be exchanged or returned, however for damaged or quality issues, contact us at care@mamashorganics.com or WhatsApp at +91 9632073903 (10:00 AM - 8:00 PM) for this we need a package opening video from starting till end, without any edits. You’ll also need the receipt or proof of purchase. Report tampered or damaged products within 24 hours of delivery with supporting images and opening videos.


To start a return, you can contact us at care@mamashorganics.com and return shipment is charged Rs. 100 each payable by customer. 

Conditions for Return:

  • Mamash Organics is not responsible for damage occurring after delivery. Returns are not accepted for issues arising from neglect, incorrect product selection, fragrances, improper opening, or application.
  • Exchanges are accepted only if products are returned in saleable condition with original packaging and invoice. Upon receipt, our team will inspect the product before processing replacement or refund via credit note.
  • You may receive the refunds within 7-10 bank working days in to your source account depending on the payment method used.


You can always contact us for any return question at care@mamashorganics.com.


Damages and issues
Please inspect your order and make an opening video starting from scratch upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@mamashorganics.com.